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Frequently Asked Questions (FAQ)

Find the answers to commonly asked questions.

Shipping Information

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The available delivery methods at karolinaskingdom.es depend on the item(s) purchased and the delivery location. When placing an order, you  will be asked to choose from various delivery options.

You can order products from karolinaskingdom.es from anywhere. We offer international shipping, and shipping fees vary by location.

Once your order has been shipped, you will receive an email containing tracking and delivery information.

If your magical outfit is available, we will ship it as soon as possible. If it needs to be specially sewn for you, production will take 14 working days, after which we will send it.

Billing Information

We accept payments for your order using the PayPal payment system. Unfortunately, we cannot accept cash on delivery orders, and all orders must be paid in full at the time of purchase.

We use your information to process your order accurately and efficiently, and to enhance your shopping experience. We respect your privacy and do not share this information with anyone except as necessary to fulfill your order. For more details, please refer to our Privacy Policy.

Order and Return

To place an order, follow these steps:

1. Click on a product photo or product name to see more details.
2. Select the required specifications, such as size, color, etc.
3. Click “Buy Now”.
4. Enter the necessary information, including the delivery address.
– If you need to add a new delivery address, click “Add New Address”.
– If you want to change the current delivery address, click “Change this address.”
5. Carefully review the order details before clicking “Place an order”.
6. After confirming your order, you will automatically be taken to the payment page to complete your purchase.

If you have any questions or need assistance during the ordering process, please contact us at: shop@karolinaskingdom.es

After making the payment for your order, cancellation and refund are not possible. Please review your order carefully before completing the payment.