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Frequently asked questions

Find the answers to associated common asked questions.

Shipping Information

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Depending on the item(s) you purchased at karolinaskingdom.com and the place where it will be delivered, different delivery methods will be available. When placing an order, you will be asked to select various delivery methods.

At the moment we deliver only in Spain and Baku. For international orders, please contact us elenakuznetsova87@yahoo.com

As your order has been shipped, you will receive an email with tracking and delivery information.

If your magical outfit is available, we will poison it as soon as possible. And if you need to sew it specially for you – the production time will be 14 working days, after which we will send it.

Billing Information

We accept the payment of your order using the PayPal payment system. Unfortunately, we cannot accept cash on delivery orders, and all orders must be paid in full after order.

We use your information to complete your order accurately and quickly and improve your shopping experience. We respect your privacy and never share this information with anyone other than in connection with your order. If you want to know more, check out our Privacy Policy.

Order and Return

Click on a product photo or product name to see more details. To place an order, select the required specification, enter the quantity and click “Buy Now”. Please enter the necessary information, such as delivery address, type of quantity, etc. Before clicking “Place an order”, please carefully check the order details. If you want to add a new delivery address, click “Add New Address”. If you want to change the current delivery address, click “Change this address.” After confirming your order, you will automatically be taken to the payment page.

After making the payment of your order, cancellation and refund of the order is not possible.

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